/documentation/android_access/troubleshooting.html

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  14. <html>
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  15. <head>
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  16. <title>Troubleshooting - Android Accessibility</title>
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  17. <link rel="stylesheet" type="text/css" href="style.css">
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  18. </head>
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  20. <body>
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  21. <div id="main_body">
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  22. 

  23. <h1>Troubleshooting</h1>
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  24. 

  25. <div class="nav">
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  26. <div class="nav_back"><a href="versions.html">Previous: Android Version Guide</a></div>
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  27. <div class="nav_up"><a href="index.html">Up: Android Accessibility</a></div>
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  28. <div class="nav_next"><a href="faq.html">Next: Frequently Asked
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  29. Questions</a></div>
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  30. </div>
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  31. 

  32. <p><em>Having trouble pushing buttons while talking on the phone?</em> If
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  33. your phone has a proximity sensor, be sure to move the phone away from your face
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  34. before trying to do something, including ending the call. The proximity sensor
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  35. is designed to keep you from pressing buttons by accident with your face.</p>
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  36. <p><em>Phone is silent after you turn it on?</em> It could be in the lock
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  37. screen. Press your Power key and you should hear feedback saying the screen is
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  38. going on or off. When the screen is on, but unlocked, swipe your finger to
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  39. unlock the screen.
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  40. <p><em>Unable to navigate?</em> If you think you're on a screen with buttons
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  41. or controls but the directional controller has no effect when you move it in any
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  42. direction, here's what to do:</p>
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  43. <ol>
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  44.   <li>You might be focused on a control that's not accessible, like a big
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  45.   scrolling list of terms of service - but there still might be something else
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  46.   accessible on the screen. Try going down a lot to get past the current
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  47.   control.</li>
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  48.   <li>Sometimes, nothing on the screen is focused at all, but you can fix
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  49.   it by touching the screen with your finger. Be careful of tapping, which could
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  50.   click on a button that you don't want to press. Instead, try slowly swiping
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  51.   the screen with a diagonal motion from corner to corner, then move your
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  52.   directional controller. This usually gets you un-stuck and focuses a control.
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  53.   </li>
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  54.   <li>Finally, you might be on a screen that's not accessible at all. As an
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  55.   example, if you did a search on the Market, the "no results found" screen
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  56.   won't read anything, so in this case you'd just want to go back.</li>
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  57. </ol>
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  58. 

  59. <p>If you're still having trouble, the best resource is to join and post
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  60. messages to the <a href="http://groups.google.com/group/eyes-free/">eyes-free
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  61. mailing list.</a> Remember to tell people what phone you're using and what 
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  62. Android version it has.</p>
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  63. 

  64. <div class="nav">
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  65. <div class="nav_back"><a href="versions.html">Previous: Android Version Guide</a></div>
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  66. <div class="nav_up"><a href="index.html">Up: Android Accessibility</a></div>
    67. 

  67. <div class="nav_next"><a href="faq.html">Next: Frequently Asked
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  68. Questions</a></div>
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  69. </div>
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  70. 

  71. </div>
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  72. </body>
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  73. </html>
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