/sipsorcery-core/SIPSorcery.AppServer.DialPlan/DialPlanFacades/DialPlanCRMFacade.cs

// ============================================================================

// FileName: DialPlanCRMFacade.cs

//

// Description:

// Facade class to allow easy integration with 3rd party CRM systems from dial plan

// scripts.

//

// Author(s):

// Aaron Clauson

//

// History:

// 04 Feb 2011  Aaron Clauson   Created.

//

// License: 

// This software is licensed under the BSD License http://www.opensource.org/licenses/bsd-license.php

//

// Copyright (c) 2011 Aaron Clauson (aaron@sipsorcery.com), SIP Sorcery Pty Ltd

// All rights reserved.

//

// Redistribution and use in source and binary forms, with or without modification, are permitted provided that 

// the following conditions are met:

//

// Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 

// Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following 

// disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of SIP Sorcery Ltd. 

// nor the names of its contributors may be used to endorse or promote products derived from this software without specific 

// prior written permission. 

//

// THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, 

// BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 

// IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, 

// OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, 

// OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, 

// OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE 

// POSSIBILITY OF SUCH DAMAGE.

// ============================================================================



using System;

using System.Collections.Generic;

using System.Diagnostics;

using System.Linq;

using System.Text;

using System.Threading;

using SIPSorcery.CRM.ThirtySevenSignals;

using SIPSorcery.SIP;

using SIPSorcery.SIP.App;

using SIPSorcery.Sys;

using log4net;



namespace SIPSorcery.AppServer.DialPlan

{

    public class DialPlanCRMFacade

    {

        private static ILog logger = AppState.logger;



        private SIPMonitorLogDelegate LogToMonitor;

        private DialPlanContext m_context;



        public DialPlanCRMFacade(SIPMonitorLogDelegate logDelegate, DialPlanContext context)

        {

            LogToMonitor = logDelegate;

            m_context = context;

        }



        /// <summary>

        /// Looks up a person contact in the 37 Signals Highrise application.

        /// </summary>

        /// <param name="url">The URL of the Highrise account to attempt the lookup on.</param>

        /// <param name="authToken">The auth token for the Highrise account to attempt the lookup with.</param>

        /// <param name="from">The SIP from header of the incoming call to attempt to match on.</param>

        /// <param name="addCallNote">If true it indicates a Highrise note should be created if a matching contact is found.</param>

        public void LookupHighriseContact(string url, string authToken, SIPFromHeader from, bool addCallNote)

        {

            LookupHighriseContact(url, authToken, from.FromName, addCallNote);

        }



        /// <summary>

        /// Looks up a person contact in the 37 Signals Highrise application.

        /// </summary>

        /// <param name="url">The URL of the Highrise account to attempt the lookup on.</param>

        /// <param name="authToken">The auth token for the Highrise account to attempt the lookup with.</param>

        /// <param name="name">The name of the person to attempt a match on.</param>

        /// <param name="addCallNote">If true it indicates a Highrise note should be created if a matching contact is found.</param>

        public void LookupHighriseContact(string url, string authToken, string name, bool addCallNote)

        {

            LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Looking up Highrise contact on " + url + " for " + name + ".", m_context.Owner));



            m_context.SetCallerDetails(new CRMHeaders() { Pending = true });



            ThreadPool.QueueUserWorkItem(delegate { DoLookup(url, authToken, name, addCallNote); });

        }



        private void DoLookup(string url, string authToken, string name, bool addCallNote)

        {

            try

            {

                PersonRequest personRequest = new PersonRequest(url, authToken);

                People people = personRequest.GetByName(name);



                if (people != null && people.PersonList != null && people.PersonList.Count > 0)

                {

                    Person person = people.PersonList[0];

                    string companyName = null;



                    if (person.CompanyID != null)

                    {

                        CompanyRequest companyRequest = new CompanyRequest(url, authToken);

                        Company company = companyRequest.GetByID(person.CompanyID.Value);



                        if (company != null)

                        {

                            companyName = company.Name;

                        }

                    }



                    LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Highrise contact match " + person.FirstName + " " + person.LastName + " of " + companyName + ".", m_context.Owner));

                    m_context.SetCallerDetails(new CRMHeaders(person.FirstName + " " + person.LastName, companyName, person.AvatarURL));



                    if (addCallNote)

                    {

                        ThreadPool.QueueUserWorkItem(delegate { AddHighriseCallNote(url, authToken, person); });

                    }

                }

                else

                {

                    LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "No Highrise contact match.", m_context.Owner));

                    m_context.SetCallerDetails(new CRMHeaders() { Pending = false, LookupError = "No Highrise contact match." });

                }

            }

            catch (Exception excp)

            {

                logger.Error("Exception LookupHighriseContact. " + excp.Message);

                LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Error looking up Highrise contact.", m_context.Owner));

                m_context.SetCallerDetails(new CRMHeaders() { Pending = false, LookupError = "Error looking up Highrise contact." });

            }

        }



        private void AddHighriseCallNote(string url, string authToken, Person person)

        {

            try

            {

                NoteRequest request = new NoteRequest(url, authToken);

                string result = request.CreateNoteForPerson(person.ID, "Called at " + DateTime.UtcNow.ToString("dd MMM yyyy HH:mm:ss") + " UTC.");

                string personName = person.FirstName + " " + person.LastName;



                if(result != null)

                {

                    LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Highrise call received note added for " + personName + ".", m_context.Owner));

                }

                else

                {

                    LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Failed to add Highrise call received note for " + personName + ".", m_context.Owner));

                }

            }

            catch (Exception excp)

            {

                LogToMonitor(new SIPMonitorConsoleEvent(SIPMonitorServerTypesEnum.AppServer, SIPMonitorEventTypesEnum.DialPlan, "Exception attempting to add Highrise call received note.", m_context.Owner));

            }

        }

    }

}