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/docs/faq/help.txt

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 1FAQ: Getting Help
 2=================
 3
 4How do I do X? Why doesn't Y work? Where can I go to get help?
 5--------------------------------------------------------------
 6
 7If this FAQ doesn't contain an answer to your question, you might want to
 8try the `django-users mailing list`_. Feel free to ask any question related
 9to installing, using, or debugging Django.
10
11If you prefer IRC, the `#django IRC channel`_ on the Freenode IRC network is an
12active community of helpful individuals who may be able to solve your problem.
13
14.. _`django-users mailing list`: http://groups.google.com/group/django-users
15.. _`#django IRC channel`: irc://irc.freenode.net/django
16
17Why hasn't my message appeared on django-users?
18-----------------------------------------------
19
20django-users_ has a lot of subscribers. This is good for the community, as
21it means many people are available to contribute answers to questions.
22Unfortunately, it also means that django-users_ is an attractive target for
23spammers.
24
25In order to combat the spam problem, when you join the django-users_ mailing
26list, we manually moderate the first message you send to the list. This means
27that spammers get caught, but it also means that your first question to the
28list might take a little longer to get answered. We apologize for any
29inconvenience that this policy may cause.
30
31.. _django-users: http://groups.google.com/group/django-users
32
33Nobody on django-users answered my question! What should I do?
34--------------------------------------------------------------
35
36Try making your question more specific, or provide a better example of your
37problem.
38
39As with most open-source mailing lists, the folks on django-users_ are
40volunteers. If nobody has answered your question, it may be because nobody
41knows the answer, it may be because nobody can understand the question, or it
42may be that everybody that can help is busy. One thing you might try is to ask
43the question on IRC -- visit the `#django IRC channel`_ on the Freenode IRC
44network.
45
46You might notice we have a second mailing list, called django-developers_ --
47but please don't e-mail support questions to this mailing list. This list is
48for discussion of the development of Django itself. Asking a tech support
49question there is considered quite impolite.
50
51.. _django-developers: http://groups.google.com/group/django-developers
52
53I think I've found a bug! What should I do?
54-------------------------------------------
55
56Detailed instructions on how to handle a potential bug can be found in our
57:ref:`Guide to contributing to Django <reporting-bugs>`.
58
59I think I've found a security problem! What should I do?
60--------------------------------------------------------
61
62If you think you've found a security problem with Django, please send a message
63to security@djangoproject.com. This is a private list only open to long-time,
64highly trusted Django developers, and its archives are not publicly readable.
65
66Due to the sensitive nature of security issues, we ask that if you think you
67have found a security problem, *please* don't send a message to one of the
68public mailing lists. Django has a
69:ref:`policy for handling security issues <reporting-security-issues>`;
70while a defect is outstanding, we would like to minimize any damage that
71could be inflicted through public knowledge of that defect.
72
73.. _`policy for handling security issues`: ../contributing/#reporting-security-issues